Coaching secrets, becoming a better coach

What are your strategies for becoming a more effective coach?
Your Rant: I’ve got an employee who has a lot of potential. How can I help her to do a better job? 
911 Repair:
Did you hear about the German man who woke up very early one morning, stark naked, in the middle of the street? [...]

A day late and a dollar short, coping with a stressful job

What are your strategies for coping with a stressful job
Your Rant: The stress at work is really starting to get to me. Any advice on how to just survive today’s workplace?
911 Repair:
Just when you thought the workplace was overstressed, comes word from Microsoft that it’s going to get worse. Microsoft’s British division announced [...]