Apologizing by email

What is your strategy for apologizing by email?
Your Rant: I screwed up with a co-worker who works in an office in another state. I prefer to apologize to someone face-to-face, but I very seldom get to see this guy. What can I do?
911 Repair,
Your email reminded me of “Teen Buzz,” an invention that was created [...]

What employees wish their boss knew

What would you like your boss to know? 
Your Rant: I have 10 employees who are working for me and they all seem to be moving in slow motion. What can I do to get them to perform better?
911 Repair:
The U.S. Court of Appeals overturned the “armed” robbery conviction of Deshon Odom. Sure he was [...]

I’m a Blind Man Leading-HELP

What’s your strategy for new leaders?
Your Rant: I’m new in a leadership position in my company. The guy who had the job before me was let go. What can I do to be a more effective leader?
911 Repair:
Travis Williams can teach us everything we need to know about leadership. He isn’t a professor, [...]

Interview Lee Beach on ethics at work

What’s your strategy for ethics at work?
YourRant: Corporate crook prevention please.
911 Repair: Are you tired of seeing corporate executives going to jail? I am. I wanted to explore an approach to ethics at work that actually works. So I talked to Lee Roy Beach, Ph.D., one of the world’s top decision researchers, retired MBA professor [...]

What is your business’s competitive advantage?

What is your strategy for identifying your business’s competitive advantage? 
Your Rant: My company is struggling. Sometimes we try to compete on price, sometimes on customer service - to be honest, we are just making it up as we go along most of the time. Help. ALL THINGS
911 Repair:
I learned one of the most important business [...]

What to do if you realize that you are a jerk

I’ve seen a lot of articles about trying to work with jerks. Heck, I’ve even written a couple of ‘em. But I’ve not seem many articles that talk about how to deal with a jerk who you know intimately-yourself. What can you do if you are the jerk?This is probably the most embarrassing missive I’ve [...]

How to write a resume as an executive

Dear WW: I’m a C-level executive who never has written for career advice. But I’ve got a bet with my wife that a resume for someone in my position is a waste of time. RESUME-FREE
Dear RESUME,
Your email reminded me of the quote by hotel magnate Leona Helmsley about who pays taxes, “It’s only the little [...]

No one is listening at work-Ahhh!

What are your strategies for being heard at work?
Your Rant: I’m tired of having to tell the people at work what to do over and over. How can I get people to hear what I’m saying the first time?
911 Repair,
Your email reminded me of the Vice-Presidential debate when Dick Cheney encourage viewers to [...]

Leading the way, effectively

What is your strategy for being an effective leader?
Dear WW: I really want to be an effective leader. The stuff I read doesn’t seem like it works in the real world. Can you give me something that really works?
911 Repair,
An executive once asked me in a job interview to describe one leadership experience I’d [...]

Straight talk, how to be heard at work

What is your strategy for being heard at work?
Your Rant: I’m tired of having to tell the people at work what to do over and over. How can I get people to hear what I’m saying the first time?
911 Repair,
Your email reminded me of the Vice-Presidential debate when Dick Cheney encourage viewers to go [...]